Tuesday Tip: Using Customer Feedback to your Advantage

It’s time for another Tuesday Tip! This week learn how using your customers feedback will improve your businesses success!

You can watch our video here!

Consistency

How often do you take the time to respond to your customers? Let me guess, not that often. It is important that your company does this to ensure customer satisfaction. If your company is on social media, it should be fairly simple to reply to comments/DM’s/tagged posts. It is always best to respond to questions or comments within 24 hours of their post. This shows your customer that you are on top of your business as a whole!

If you want your customers to continuously come back, you need to be able to get feedback from them outside the marketing norm. For instance, ask your customers right then and there, while receiving help in a store, how there experience is/has been going. This shows your customers that you value their feedback in real-time!

Real-Time Scenarios

Another key idea is to present surveys in real-time scenarios. This means, not including a 10-question survey and not waiting months later to send out a survey. Keep the surveys simple and straight to the point! This shows your customers that you care about how they are feeling in the moment, not just when things get sticky! You want your customers to feel valued every step of the way.

Any unhappy customers that you have that receive quick and effective responses are more likely going to stay loyal to your company! Although these customers may be unhappy with your product/service they will still feel like they are being listened to and appropriately taken care of if confronted about an issue right away.

Check back next week for another Tuesday Tip!