Tuesday Tip: Integrating Chatbots

It’s time for another Tuesday Tip! This week learn how integrating chatbots into your website will get your more satisfied customers!

You can watch our video here!

Easy Access

Chatbots are the little pop up chats that are built into your website to mimic human communication! These interactive software agents are made to help you with any questions/concerns you have regarding your site. They help customers get their questions answered quickly. Your viewers are going to see this pop up, usually somewhere in the corner, with a small message. This will automatically get your customers attention and entice them to your brand.

Chatbots also drive engagement by offering suggestions. 80% of businesses reported that they have, or plan on using chatbots by 2020. These chatbots are the fastest way for your customers to get help. Instead of calling a customer service line and being put on hold, customers know they will get a response in real-time. Most likely within seconds!

Quick & Effective

The more personable you make these chatbots, the more enticing they will be to viewers. When your website has an automated chatbot that says “Hello, what can I help you with today?” your customers are going to feel valued. This allows for the customer to ask their questions anytime of the day.

You may think that these bots are not used very much, but these are becoming more and more active on business websites. Your customers are well aware that your business hours are not 24/7, so having these bots come in handy! These are highly recommended, especially if your business has products/services that require a more detailed description.